Privacy Statement

Welcome to 4labs, a platform operated by ChordexBio. Your privacy is important to us. We're committed to protecting your privacy and ensuring the security of your personal information.

1. Scope and purpose

This Privacy Statement explains how 4labs collects, uses, stores, and protects your personal information when you interact with our websites, services, and digital products, including free trials, tiered paid offerings, and professional collaborations.

It applies to all users, clients, partners, and collaborators who engage with 4labs through our platforms, forms, portals, or direct project engagements.

2. Information we may collect

Depending on the service or product you use, 4labs may collect the following categories of information:

• - Contact information: name, email address, phone number, mailing address, and professional affiliation.
• - Account and billing details: usernames, passwords, organization name, VAT or tax ID, payment method, and invoice details for paid tiers.
• - Service‑use data: details of the services you subscribe to, project requirements, usage patterns, and preferences when you configure or interact with our tools.
• - Technical and device data: IP address, browser type, device information, cookies, and analytics data collected via our website and embedded tools.
• - Collaboration and project data: information you share as part of a project (e.g., datasets you upload, client‑defined parameters, or documentation you provide), when you are a client or partner.

Data is collected only as necessary to provide and operate the service, ensure security, and comply with applicable laws.

3. How we use your information

We use your personal information for the following purposes:

• - To deliver and operate the services you request, including setting up accounts, onboarding you, and running tiered or subscription‑based products.
• - To process payments, manage billing, issue invoices, and handle subscription changes or cancellations.
• - To communicate with you about your account, service updates, project status, and support requests.
• - To improve and personalize our platforms, tools, and service offerings based on aggregated and anonymized usage patterns.
• - To execute project plans and collaborations with clients or partners, including sharing or transferring information as needed to fulfill agreed‑upon deliverables.
• - To comply with legal obligations, enforce terms of service, and protect our systems and users from fraud or misuse.

We do not sell your personal information to third parties for advertising or unrelated commercial purposes.

4. Data sharing and disclosure

We may share your information in the following circumstances:

• - With service providers and collaborators: third‑party vendors, partners, or collaborators who assist 4labs in delivering services (e.g., hosting, payment processing, cloud infrastructure, or specialized analytics tools). These parties are bound by contractual obligations to protect your data and use it only as directed.
• - With clients or partners you engage with: when you are a client or partner and we are executing your plans or digitalization projects, we may share relevant information internally among project‑related teams or collaborators, consistent with your instructions.
• - When required by law or to protect rights: we may disclose information if we are required by law, regulation, legal process, or public authority, or to protect our, your, or others’ rights, safety, or property.

We implement appropriate safeguards when data is transferred outside your jurisdiction, such as contractual clauses or other recognized frameworks.

5. Data retention and security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

For example, billing and tax‑related data may be kept for several years as required by financial regulations, while project‑related data may be retained for the duration of the engagement plus any agreed‑upon archival period.

We employ technical and organizational security measures, including encryption, access controls, and regular monitoring, to protect your data against unauthorized access, loss, or misuse. However, no online transmission or storage is completely risk‑free, and you acknowledge this when using our services.

6. User rights and choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• - The right to access and receive a copy of your personal data.
• - The right to correct inaccurate or incomplete information.
• - The right to delete your personal data, subject to legal or contractual constraints.
• - The right to object or restrict certain processing, including automated decision‑making where applicable.
• - The right to withdraw consent for processing activities that rely on consent, where consent is the legal basis.

You can exercise these rights by contacting us as described in the “How to contact us” section. We will respond within the timeframes required by applicable privacy laws.

7. Cookies and tracking technologies

Our websites and services may use cookies and similar technologies to:

• - Remember your preferences and login state.
• - Analyze traffic and usage patterns.
• - Deliver relevant communications or content.

You can manage cookie preferences through your browser settings or via any in‑site consent mechanism we provide. Disabling certain cookies may affect the functionality of some services.

8. Children’s information

Our services are not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from such individuals. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

9. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, services, or legal requirements.

When material changes occur, we will notify you via email or an in‑site notice, and post the updated version with a new effective date. Your continued use of 4labs services after those changes indicates acceptance of the revised Privacy Statement.

10. How to contact us

If you have questions about this Privacy Statement, wish to exercise your data‑related rights, or would like to report a concern, you may contact us at:

Email: 4labs@chordexbio.com

We will endeavor to respond promptly and in accordance with applicable privacy laws.